Docs & policies

Operational answers for launching, connecting, billing, support, security, refunds, and acceptable use on aevix.

Quickstart

1. Create an account at sign in and verify your email.
2. Choose a builder plan on the pricing page and complete Stripe checkout.
3. Track provisioning in your dashboard.
4. When your server is ready, use the host and credentials shown in the dashboard (and sent by email).

After checkout

Once payment succeeds, your order moves through four stages:

1. Payment received — checkout is complete.
2. Provisioning — we allocate your server in the selected region.
3. Server ready — host/IP is assigned.
4. Credentials delivered — SSH or RDP access details are available.

If checkout was cancelled

No charge is made. Return to plans and try again, or contact support@aevix.host if you had a payment issue.

Connecting

Linux / SSH

• Use the host/IP, username, and password from your dashboard order card.
• Example: ssh user@your-server-ip
• Default SSH port is 22 unless your credentials specify another port.

Windows / RDP

• Open Remote Desktop and connect to the host/IP provided.
• Use the username and password from your credentials block.
• RDP port is usually 3389 unless noted otherwise.

Billing FAQ

• All orders appear in your dashboard with payment status and amount paid.
• Monthly spend excludes unpaid or abandoned checkout attempts.
• Billing cycles: monthly, quarterly (−15%), or yearly (2 months free).
• Receipts, invoices, and payment method updates are handled through the Stripe Billing Portal from the dashboard.
• For billing disputes or failed charges, email support@aevix.host with your order number.

Support

Email support@aevix.host with:

• Your account email
• Order number
• Plan and region selected
• What you expected vs what you see in the dashboard

You can also use live chat on the site when signed in.

Security

• Stripe handles card entry and payment records. aevix does not store raw card details.
• Cloudflare Turnstile protects signup, login, password reset, and checkout creation.
• Email verification is required before checkout so orders remain tied to a reachable owner.
• Report abuse or security issues to support@aevix.host with timestamps, IPs, and relevant order details.

More detail is available on the Security page.

Terms of service

Last updated September 27, 2026

These terms apply when you create an aevix account, buy a plan, or use a server we provision for you. By checking out you agree to them.

• Your account. You must give a working email address and keep your password private. You are responsible for everything done through your account and on your servers.
• Your workloads. You own the data and software you run. You are responsible for keeping your servers patched, backed up, and within the acceptable use policy.
• Billing. Plans are billed in advance for the cycle you choose (monthly, quarterly, or yearly) through Stripe and renew automatically until you cancel.
• Cancelling. Cancel any time from the Stripe Billing Portal in your dashboard. Your server keeps running until the end of the period you already paid for, then it is shut down and its data is deleted.
• Backups. Unless your plan says otherwise, we do not guarantee backups of server data. Keep your own copies of anything important.
• Suspension. We may suspend or end service for non-payment, abuse, or activity that puts other customers or our providers at risk. Where we can, we will warn you first.
• Availability. We work to keep servers online, but the service is provided as is, without a guaranteed uptime level. Current status is on the status page.
• Liability. To the extent the law allows, our total liability for any claim is limited to what you paid us in the three months before it, and we are not liable for lost profits or lost data.
• Changes. We may update these terms. For material changes we will email account holders before they take effect.

Privacy policy

Last updated September 27, 2026

We collect only what we need to run your account and servers.

• What we store. Your email address, a hashed password, your orders (plan, region, OS, hostname, status), payment references from Stripe, server connection details, support chat messages, and operational logs such as IP addresses on sign-in.
• What we do not store. Card numbers. Payments are handled entirely by Stripe.
• Who processes it. Stripe (payments), Cloudflare (bot protection and site delivery), Resend (account email), and our hosting and database providers. We do not sell your data or share it for advertising.
• Cookies and storage. We use browser storage to keep you signed in. We do not use advertising cookies.
• How long. Account and order records are kept while your account is open and as long as needed for tax, fraud, and dispute purposes afterwards. Server data is deleted when a server is shut down.
• Your choices. You can ask for a copy of your data, a correction, or account deletion by emailing support@aevix.host from your account email.

Refund policy

Last updated September 27, 2026

• Cancelled checkout. If you leave checkout before paying, you are not charged.
• Failed provisioning. If we cannot deliver your server, you get a full refund, processed within 3–5 business days.
• Duplicate charges. Refunded in full once confirmed.
• After delivery. Once your server has been delivered, the current billing period is not refundable, but you can cancel so it does not renew.
• How to ask. Email support@aevix.host with your order number or Stripe receipt. Refunds go back to the original payment method.

Acceptable use

No spam, malware, DDoS, credential theft, unauthorized scanning, or resource abuse. We may suspend servers that threaten platform stability, violate provider policy, or create risk for other customers.